Support –> Solana

Support Chat Hours: Monday – Friday, 09:00–18:00 CET.

Solana RPC SaaS

Technical support is available to our customers on paid plans only. At the moment, dedicated support is not available for SaaS users on blockchains other than Solana.

If you encounter any issues related to the RPC Fast service, please log in to your Solana RPC SaaS dashboard and contact us using the Support link available in the interface.

Support Chat Hours:

Monday – Friday, 09:00–18:00 CET.

Plan	Start	Focus	Stream	Aperture
Support Level	Community Support on TG	Email – SLA 24h*	Email – SLA 12h*	Priority chat – SLA 8h*

*SLA refers to the initial answer timeframe, not the final issue resolution. We offer assistance during Support Chat hours. All requests outside of support hours are handled under the "Best Effort" SLA.

Priority Chat Support

Customers on the Aperture plan are eligible for priority support via Telegram, providing faster communication for urgent technical or operational issues.

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The support service is off during the public holidays in Ukraine:

• Independence Day of Ukraine (August 24)

• Christmas & New Year holidays (December 25 – January 3)

All requests outside of support hours are handled under the "Best Effort" SLA.