> For the complete documentation index, see [llms.txt](https://docs.rpcfast.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rpcfast.com/rpc-fast-saas-solana/support.md).

# Support –> Solana

Support Chat Hours: Monday – Friday, 09:00–18:00 CET.

## Health Check

* **System status:** <https://status.rpcfast.com>
* **Solana endpoint checker:** <https://check.rpcfast.com/>. Track current service availability by token (no historical stats, mainnet only).

***

## Solana RPC SaaS Support

{% hint style="warning" icon="light-emergency-on" %}
Technical support is available to our **customers on paid plans only**.\
At the moment, dedicated support is **not available** for SaaS users on blockchains other than Solana.
{% endhint %}

If you encounter any issues related to the RPC Fast service, please log in to your Solana RPC SaaS dashboard and contact us using the **Support** button.

#### Support chat hours:

Monday – Friday, 09:00–18:00 CET.

| Plan              | Start                                                            | Focus             | Stream            | Aperture                 |
| ----------------- | ---------------------------------------------------------------- | ----------------- | ----------------- | ------------------------ |
| **Support Level** | [Community Support on TG](https://telegram.me/+SpMbJTPTakAxNjdi) | Email – SLA 24h\* | Email – SLA 12h\* | Priority chat – SLA 8h\* |

\*SLA refers to the initial answer timeframe, not the final issue resolution.

We offer assistance **during Support Chat hours.** All requests outside of support hours are handled under the "Best Effort" SLA.

#### Priority chat support

{% hint style="success" icon="rabbit-running" %}
Customers on the **Aperture plan** are eligible for priority support via Telegram, providing faster communication for urgent technical or operational issues.
{% endhint %}

***

**The support service is off** during the public holidays in Ukraine:

* Independence Day of Ukraine (August 24)
* Christmas & New Year holidays (December 25 – January 3)

All requests outside of support hours are handled under the "Best Effort" SLA.


---

# Agent Instructions
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