# Support –> Solana

## Solana Endpoint Checker

You can use RPC Fast Solana Endpoint Checker to check the current service availability using a token (no historical stats): <https://check.rpcfast.com/>.

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## Solana RPC SaaS Support

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Technical support is available to our **customers on paid plans only**. \
At the moment, dedicated support is **not available** for SaaS users on blockchains other than Solana.
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If you encounter any issues related to the RPC Fast service, please log in to your **Solana RPC SaaS dashboard** and contact us using the **Support** link available in the interface.

#### Support chat hours:

Monday – Friday, 09:00–18:00 CET.

| Plan              | Start                                                     | Focus             | Stream            | Aperture                 |
| ----------------- | --------------------------------------------------------- | ----------------- | ----------------- | ------------------------ |
| **Support Level** | [Community Support on TG](https://t.me/+SpMbJTPTakAxNjdi) | Email – SLA 24h\* | Email – SLA 12h\* | Priority chat – SLA 8h\* |

\*SLA refers to the initial answer timeframe, not the final issue resolution.&#x20;

We offer assistance **during Support Chat hours.** All requests outside of support hours are handled under the "Best Effort" SLA.&#x20;

#### Priority chat support

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Customers on the **Aperture plan** are eligible for priority support via Telegram, providing faster communication for urgent technical or operational issues.
{% endhint %}

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**The support service is off** during the public holidays in Ukraine:

* Independence Day of Ukraine (August 24)
* Christmas & New Year holidays (December 25 – January 3)

All requests outside of support hours are handled under the "Best Effort" SLA.


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